Free shipping within Sweden on all orders over 2000 SEK. For orders outside of Sweden, shipping is calculated at check-out.
Shipping within the EU is 200 SEK / 20€ per order.
Shipments outside of the EU are 350 SEK / 35€ per order.
For environmental reasons we gather our orders and ship once or twice per week from our storehouses in Norrfjärden, northern Sweden or Stockholm. Depending on the destination we ship with Postnord to the Nordics countries, and DHL Express Go Green elsewhere.
A NEW SWEDEN currently ships worldwide, except to countries where we are not legally allowed to. Orders outside of the EU do not pay local value added taxes. As a result, your country of residence may charge an import tax or extra fees. These fees are not covered by A NEW SWEDEN.
We farm and manufacture in Sweden to reduce the carbon emissions involved during production. Therefore, we use carbon-neutral or carbon-offset transportation to ship the garments to you, with as little impact as possible from our storehouse location.
In the Nordics, we use Postnord, and for the rest of the world DHL Express Go Green.
Products in stock are shipped within one week (Monday to Friday), we gather our orders to reduce our climate impact with pickup and delivery and therefore ship once or twice per week depending on the number of orders.
Pre-orders are shipped as soon as we receive the ordered garment in the correct size. We always keep our customers updated with the status of their order / Pre-order.
Delivery time varies depending on where you are in the world. Generally in metropolitan Sweden you should receive your garments in two days. Rural areas will be dependent on which days the post operates. Pre-ordered items will ship as soon as they are in stock, and you will be notified by email.
We offer free shipping within Sweden for orders over 2 000 SEK / 200€.
For orders below 2000 SEK / 200€ the cost of shipping will be added to your order at checkout, depending on where you are in the world. The costs always include carbon-neutral or carbon-offset. We do not offer the option to ship without carbon-neutral or carbon-offset.
If we haven't yet shipped your order we can ship to a different address. Email shop (at) anewsweden.com with the new address.
We offer a 30 day returns and exchange policy for garments bought from anewsweden.com. Meaning you need to contact A NEW SWEDEN within 30 days from when you receive the garment and send it back.
Should you for any reason wish to return or exchange the garments, please follow the below instructions.
Note that owing to a global increase in shipping costs, the buyer pays for return shipping.
Please send an e-mail to shop (at) anewsweden.com and describe what has happened as well as add a photo of the damaged product and outer package.
Send an email with the subject “Cancel pre-order” to shop (at) anewsweden.com with your order number and the products you would like to cancel. We will make your refund within two days, although it may take longer for the money to appear in your account.