Shipping, returns and exchanges

Shipping policy

Free shipping on all orders over 2000 SEK. For environmental reasons we gather our orders and ship once or twice per week from our storehouse in Norrfjärden, northern Sweden. Depending on the destination we ship with Postnord to most Nordic countries, and DHL Express Go Green elsewhere.

Orders outside of the EU qualify for 20% discount (price without VAT), refunded on confirmation of shipping address.

Where does A NEW SWEDEN ship?

A NEW SWEDEN currently ships worldwide. At the moment we do not yet ship to the UK after Brexit, please contact us at help (at) anewsweden.com for more information. We also do not deliver to countries where we are not legally allowed to

While we built our own supply chain from farm to finished garment, we don't have our own logistics network. So if you find it hard to receive packages usually, there's a chance we won't be able to get our garments to you either. Please contact us if you have any questions.

Note that your country of residence may charge an import tax or extra fees. These fees are not covered by A NEW SWEDEN.

Which shipping methods are available?

We farm and manufacture in Sweden to reduce the carbon emissions involved during production. Therefore, we use carbon-neutral or carbon-offset transportation to ship the garments to you, with as little impact as possible from our storehouse location. 

In the Nordics, we use Postnord, and for the rest of the world DHL Express Go Green.

When will my order ship?

Products in stock are shipped within one week (Monday to Friday), we gather our orders to reduce our climate impact with pickup and delivery and therefore ship once or twice per week depending on the number of orders.

Pre-orders are shipped as soon as we receive the ordered garment in the correct size. We always keep our customers updated with the status of their order / Pre-order.

How long does it take to ship?

Delivery time varies depending on where you are in the world. Generally in metropolitan Sweden you should receive your garments in two days. Rural areas will be dependent on which days the post operates. Pre-ordered items will ship as soon as they are in stock, and you will be notified by email.

How much does it cost to ship?

We offer free shipping for orders over 2000 sek. For orders below 2000 sek the cost of shipping will be added to your order at checkout, depending on where you are in the world. The costs always include carbon-neutral or carbon-offset. We do not offer the option to ship without carbon-neutral or carbon-offset.

Can I change my shipping address?

If we haven't yet shipped your order we can ship to a different address. Email shop (at) anewsweden.com with the new address.

 

Refund policy

Returns & Exchanges

We offer a 14 day returns and exchange policy for garments bought from anewsweden.com. Meaning you need to contact A NEW SWEDEN within 14 days from when you receive the garment and send it back.

Should you for any reason wish to return the garments, simply follow the instructions below and a full refund will be issued. Please note that only unworn garments with tags still attached will be refunded.

This garment is a bit big / small. How do I swap sizes?

  1. Send an e-mail marked “Size change” to shop (at) anewsweden.com, state your order number and describe which product and size you are returning and what size you wish to receive in exchange. We will send you a return label.
  2. Follow the instructions below depending whether your order was delivered with Postnord or DHL
  3. We will aim to post your replacement size as soon as the package is posted

What if there is a problem with my garment when I receive it?

Please send an e-mail to shop (at) anewsweden.com and describe what has happened as well as add a photo of the damaged product and outer package.

How do I get a refund on a garment I've purchased?

  1. Send an email with the subject “Return” to shop (at) anewsweden.com with your order number and the products you would like to return. We will send you the return label.
  2. Follow the instructions below depending whether your order was delivered with Postnord or DHL
  3. We will refund the money through the same payment service you used for the initial purchase, as soon as we have received and checked your return. Please allow a few days for the banks to handle the transfer of the funds.

I no longer want my pre-ordered garment.

Send an email with the subject “Cancel pre-order” to shop (at) anewsweden.com with your order number and the products you would like to cancel. We will make your refund within two days, although it may take longer for the money to appear in your account.

How do I return garments with Postnord?

  1. Safely repack the garment
  2. Attach the return label to the package
  3. Drop off the package at a Postnord access point
  4. Make a record of the ID-number on your receipt to track the shipment
  5. When we have received the return we will send you an email confirmation within a week

How do I return products sent via DHL?

  1. Safely repack the garment
  2. Attach the return label to the package
  3. Drop off the package at a DHL access point
  4. Make a record of the ID-number on your receipt to track the shipment
  5. When we have received the return we will send you an email confirmation within a week